Frequently Asked Questions
Getting Started
How do I set up RobloxGuard?
Setting up RobloxGuard takes less than 5 minutes. Sign up for a free trial, connect your child's Roblox account using secure OAuth, and configure your preferences. Our setup wizard guides you through each step.
Do I need my child's Roblox password?
No. RobloxGuard uses OAuth authentication, which means your child logs in through Roblox's secure system. We never see or store passwords.
Is there a free trial?
Yes! All plans include a 14-day free trial. No credit card required to start. You can cancel anytime during the trial period.
How It Works
How does RobloxGuard detect fraud?
Our system uses machine learning algorithms to analyze account activity patterns. It identifies known scam websites, unusual spending patterns, suspicious trades, and social engineering attempts.
Can my child disable RobloxGuard?
No. RobloxGuard uses external monitoring that your child cannot disable, unlike Roblox's built-in parental controls which are easily bypassed.
How quickly will I receive alerts?
Alerts are sent instantly via SMS when suspicious activity is detected. You'll receive the alert within seconds of the activity occurring.
Pricing and Billing
How much does RobloxGuard cost?
Plans start at $12/month for a single child. Family plans are available for $20/month for up to 3 children. Enterprise pricing is available for larger families.
Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel your subscription at any time from your account settings.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with RobloxGuard, contact us for a full refund.
Account Management
Can I protect multiple children?
Yes! Our Family Plan supports up to 3 children. Enterprise plans support unlimited children. Each account has independent settings and limits.
How do I change spending limits?
You can update spending limits at any time from your dashboard. Changes take effect immediately.
Security and Privacy
Is my data secure?
Yes. We use bank-level encryption for all data. We never share your information with third parties, and we comply with all relevant privacy regulations including COPPA.
What information do you collect?
We only collect the minimum information necessary to provide our service: account activity data, transaction information, and your contact information for alerts. See our Privacy Policy for full details.
Still Have Questions?
Can't find the answer you're looking for? Contact our support team.
Contact Support